Privacy policy

DamnSuper is the maintenance-request and record system your building’s property management company uses to answer repair requests. This policy describes what we collect when you use it, how it is used, and the choices you have. It covers the DamnSuper application and the DamnSuper text-messaging program.

What we collect

• Account information — your name, unit, email address, phone number, and preferred language. For tenants, this is provided by your property management company when your account is set up.
• Repair request content — the descriptions you write, the conditions you select, and any photos you attach.
• Messages and scheduling — messages on a request, visit times proposed and confirmed, and your responses.
• Preferences — your notification settings, including whether you have opted in to text messages.
• Service records — timestamps of what happened on each request: when it was filed, acknowledged, scheduled, and completed.

How it is used

We use this information to operate the service:

• to file your repair requests and relay them to your building’s staff;
• to write each message in its reader’s own language — a language model writes these messages from your request; the deadlines shown in the app come from the housing code and your building’s own targets, never from the model;
• to schedule visits and send the notifications you have turned on;
• to keep the timed record of each request that the service exists to keep;
• to secure the service and comply with law.

What is shared, and with whom

• Your property management company. They operate your building. Their authorized staff see your requests, messages, photos, and the record — that is the service working as described.
• Service providers. Cloud hosting, text-message delivery, and language-model providers process data under contract, only to operate the service on our behalf.

We do not sell personal information. Mobile information — your phone number, text-messaging opt-in status, and consent — is not shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent are not shared with any third parties, excluding the providers acting on our behalf to deliver the messages themselves.

Text messaging

Text updates are optional and off by default. You opt in from your own settings, and opting in is never a condition of using the service or of receiving repairs. Reply STOP to any message to opt out; reply HELP for help. Message frequency and rates are described in our terms and messaging program description.

Retention

Repair requests and their records are retained for as long as your property management company uses the service, because the record of what happened and when is the thing the service keeps. Account information is retained while your account exists. Photos you attach are stored privately and are readable only by people with access to the request.

Security

Data is encrypted in transit, access is scoped per company and per role, and evidence records are append-only. No system is perfectly secure; if a breach affects your information, we will notify you as the law requires.

Your choices

• Notification and text-message preferences are in your settings, changeable anytime.
• Your preferred language is in your settings.
• To access, correct, or delete your information, contact your property management company or us at the address below. Where the law gives you rights over your data, we honor them.

Children

The service is for adults; we do not knowingly collect information from children.

Changes

If this policy changes materially, the date above changes and the current version is always at this address.

Contact

DamnSuper Inc. · support@damnsuper.ai